Unfortunately, due to the nature of many personal injury claims, many clients find that they receive poor levels of service! As a consequence they may not know what can be done about it. An helpful article for those of you exactly in this position.

Just to say you were frustrated when you have received a poor level of service from your personal injury solicitor, simply would not be a strong enough word. When you are in this situation, addressing it is very difficult, as people generally feel there is very little, if anything they can do.

As with any other service provider in this world, a personal injury solicitor are equally obliged to ensure that they offer their clients the very best level of service at all times. Moreover, they must make sure that they communicate well with their clients at all times and that they are always clear and concise about the terms and conditions of any agreement they have for their instruction.

Firms are not actually falling over themselves to take on this type of business because there are literally hundreds of them out there. Personal injury solicitors are two a penny and this is even despite the fact that legal aid assistance was actually stopped in this area of law, by the Government.

My advice to you, would always be exceptionally careful on who you choose to instruct and represent you. But all of this advice may well be in hindsight for some people who have already gone ahead and placed their trust in a representative who has then gone on to let them down completely.

If you feel that personal injury solicitors have failed to keep you informed throughout the progression of your case; have not identified relevant additional charges properly or have generally only provided an exceptionally poor level of service, there is something that can be done about it.

In the first instance, you must try not to let this firm intimidate you - as so often is the case. Remember - they are running a business and are therefore subject to the same levels of liability to their clients, when they provide such shocking levels of service. Alas, it is true that many personal injury solicitors can tend to treat their clients like goods passing along a conveyor belt. It is commonly known for them to squeeze as many clients onto their books as possible and this greedy approach to business can and does lead to overstretched staff who are struggling to cope with their ridiculously high workload. However, none of this would ever provide personal injury solicitors with an excuse for poor service or communication.

If you are downright upset by the way you have been treated through personal injury solicitors it is time to do something about it. Only this way will you see a redress of your issues and less of a chance of this occurring to the next unsuspecting client. Firstly; you must forward a written complaint to one of the firm’s senior partners. The next step to take, if you feel your complaint has not been dealt with correctly at this level, is to approach the Legal Complaints Service. From here, the complaint gets investigated further. If they uphold it, then the firm will be instructed to resolve the case in your favour.

A simple threat can go along way, if you are one of those people who is currently receiving poor service. This usually means a complete review of your case and a change of attitude towards you. I know this all sounds very extreme, but personal injury solicitors are subject to providing us with excellent customer service delivery, and on occasions, they need reminding of this. Once upon a time, solicitors would get away with treating their clients shabbily; but thank goodness these days are over. It is you that has suffered, after all.  You are only trying to get what you are entitled too, whether that be compensation head injury money or compensation from motorcycle accident solicitors.

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